F.A.Q.

During the ordering process the shipping costs based on weight will automatically be assigned to a order. If in doubt, please contact us. Dutch rana uses free shipping from € 70, – in the Netherlands and from € 100, – in Germany, Belgium and Luxembourg!

An e-mail was send to you after your registration. In this e-mail is a link which you have to confirm. When you have done that you will linked to a webpage  and your account will be ready for use. Maybe the  e-mail with the confirmation link is dropped in your spambox. Check your spambox!

Your account hasn’t been confirmed yet. Please do so with the confirmation link that was send to you by e-mail.. Don”t forget to check your spambox. If you can send an e-mail to info @ dutch-rana.nl if you haven”t revieved or lost that e-mail.

This e-mail is maybe dropped in your spambox. Check your spambox. You can send an e-mail to info@dutch-rana.nl if you haven”t received the e-mail.

On the startpage of www.dutch-rana.nl there is an option ”Forgot Password”. Via this option a password will send to you by e-mail.

In most cases your username is your email address. Please try this. If this is not accepted, please e-mail to info@dutch-rana.nl